VIA Outlets, Europe’s leading owner-operator in redefining the outlet shopping experience, was founded in 2014 to acquire existing outlet centres across Europe. By bringing together an exceptional mix of international and local premium brands, we have created unexpected and unforgettable shopping experiences, whilst also paving the way for sustainable shopping. VIA Outlets was founded in 2014. It is wholly owned by Dutch institutional investor APG and has 13 premium fashion outlets in the Czech Republic, Germany, Italy, the Netherlands, Norway, Portugal, Poland, Spain, Sweden and Switzerland, offering over 1,430 stores across over 360,000 m² of GLA. Guest Services Specialist We are looking for an enthusiastic and charismatic personality to join the Guest Services team within our Marketing & Tourism function in Landquart Fashion Outlet. Your Responsibilities Guest Experience & Tourism Operations  Provide professional and welcoming service to our guests on site, by phone and email  Handle customer inquiries and ensure an outstanding visitor experience  Support the management of the Loyalty Program and guest communication (KPI reporting, performance tracking, data management)  Support tourism-related activities, campaigns and events  Support seasonal activations and promotional initiatives  Conduct customer surveys  Promote and sell LFO services and tourism-related products Marketing Support  Assist in preparing reports and insights for management  Support the planning and execution of marketing campaigns  Assist in social media coordination and content preparation  General administrative tasks within the Marketing team Your Profile  Completed or ongoing studies in Tourism, Business Administration, Marketing or a related field (University / University of Applied Sciences preferred)  Initial professional experience in retail, tourism, hotel/hospitality or marketing is an advantage  Strong interest in marketing, branding and destination development  Commercial mindset and analytical curiosity  Service-oriented, communicative and confident in interacting with guests  Structured, proactive and self-driven working style  Eagerness to learn and develop  Fluent German and very good English; additional languages are a plus  Willingness to work weekends and public holidays WHAT WE OFFER:     Diverse range of responsibilities Team Events and Employee Benefits A dynamic, international working environment with flat hierarchies Development Opportunities within the Marketing and Tourism department Have we awakened your interest? We look forward to receiving your application, with updated CV, your possible starting date and your salary expectations: marketinglfo@viaoutlets.com